Shipping Terms

一、Payment Method
You can select products according to your preferences and place orders via cash on delivery (COD).For returns, please refer to the mall’s return agreement.If you have any questions after receiving the goods, please contact our online customer service in a timely manner—we provide 24/7 service!
二、Logistics Terms
1. Shipping Fee
Free shipping nationwide.
2. Delivery Time
After your order is successfully placed, we will arrange the goods in the order of placement. The order processing period is about 3 working days.
Delivery is not limited to fixed time slots; specified-time delivery is available.
Delivery services are provided on Saturdays, Sundays and national holidays.
3. Arrival Time
The goods will arrive about 7–10 working days after the order is completed.
4. Signing Instructions
When placing an order, please provide an address and contact phone number where you can personally sign for the goods.
Upon receiving the goods, please inspect them on the spot: check if the outer packaging is intact, if the quantity of goods matches the order details, and if the shopping list is complete. Opening the mobile phone packaging for inspection before signing is not allowed. If the outer box seal is damaged or torn, you have the right to refuse acceptance.
If you cannot sign in person, please entrust others to sign and strictly follow the above inspection requirements. The courier is only responsible for delivering the goods to the address specified on the waybill—anyone at that address (e.g., front desk staff) can sign for it, and we cannot guarantee delivery to a specific person.
For risk control reasons, your order cannot be modified after purchase confirmation. Please ensure you fill in the correct address and phone number when placing the order. We apologize for any inconvenience caused.
Effective immediately, stranded orders that cannot be delivered due to insufficient information will be retained by the logistics provider for 5 days. We will notify you via email—please reply to the email or contact customer service within this period. If no reply is received within 5 days, we will arrange to return the goods to the warehouse and process a refund. We appreciate your understanding for any inconvenience caused.
三、Return & Refund Policy
If the goods you ordered are defective, you may request a full refund.
The methods and conditions for returns and refunds shall be subject to the records on the product sales page and during the ordering process.
Returned goods must maintain the integrity of all products, gifts, accessories, packaging, and accompanying documents/materials as they were at the time of shipment. If there is a physical invoice, it must be returned together with the goods, and you must sign the credit note and other documents required by relevant laws and regulations. Otherwise, the Company reserves the right to refuse your return or refund request.
You understand and agree that if we need to process a refund for you (e.g., due to your return/exchange request, our inability to accept all or part of your order, or contract cancellation/termination), the Company may handle the required documents (such as invoices or credit notes) on your behalf in accordance with relevant laws and regulations.
四、Delivery FAQ
Q1: Can I specify the delivery time when placing an order?
A1: The available delivery times vary depending on the "Transportation Company" specified in your order’s shipping information.
Q2: How to complain about a courier?
A2: Contact the local service hotline of the corresponding courier company, which can be found under the "Transportation Company" section in your order’s shipping information.
Q3: How long does delivery take?
A3: Under normal circumstances, goods will be delivered within 7 working days from the date of order dispatch (excluding Sundays).
Q4: What should I pay attention to when signing for and inspecting the goods?
A4: Please ensure the outer packaging is intact. The recipient has the right to refuse goods with damaged packaging.
Q5: Do I need to provide identification when receiving the goods?
A5: No. The courier is only responsible for delivering the goods to the address specified on the waybill—anyone at that address (e.g., receptionist) can sign for it, and we cannot guarantee delivery to a specific person.
Q6: What if my order is signed for by someone else?
A6: If this occurs, contact the corresponding courier company according to the "Transportation Company" in your order’s shipping information.
Q7: How to check the delivery status from the cooperative vendor?
A7: Check the corresponding courier company’s tracking system using the "Transportation Company" information in your order’s shipping details.
If you have any confusion about the above terms or delivery, please contact us at service@mail.zaplory.com. Our customer service team is available 24 hours a day, 7 days a week to reply to you.