Return & Exchange Policy

一、Eligibility for 7-Day Return (Calculated from the Actual Receipt Date)
The Company promises to accept returns within 7 days from the date you receive the goods if the following conditions are met:
The product itself has quality defects;
The product is damaged during transportation;
Wrong goods are delivered (the received product does not match the ordered one), and the product is suitable for return or exchange without affecting secondary sales.
二、Exceptions to 7-Day No-Reason Return
The 7-day no-reason return policy does not apply to the following situations:
Custom-made personal products;
Used products (electronic products are deemed "used" once powered on);
Products with worn functional parts, accessories, or appearance;
Lost or severely damaged outer packaging (excluding normal unpacking) that actually affects secondary sales;
Products confirmed by you at the time of purchase as non-returnable due to their nature;
Other situations where the product is not in good condition and affects secondary sales.
三、How to Apply for a Return/Exchange
1. Return/Exchange for Personal Reasons
Time limit: Within 7 days from the date of receipt, and the product must not affect secondary sales.
Application method: Send an email to the after-sales service center.
After-sales response: The after-sales team will accept your request within 1–3 working days upon receiving the email.
Freight: Borne by the customer.
2. Return/Exchange for Quality Reasons
Time limit: Within 7 days from the date of receipt.
Application method: Send an email to the after-sales service center at service@mail.zaplory.com.
After-sales response: The after-sales team will accept your request within 1–3 working days upon receiving the email.
Freight: Borne by the Company.
3. Return Process & Refund
Within 7 days from the date of receipt, please contact the courier company directly to arrange the return.
After the courier company receives the returned goods, they will notify us of the relevant refund matters.
The Company will complete the refund process within 15 working days.
四、Required Information for Application
When applying for a return/exchange, please provide the following information to our 24/7 online customer service:
Order number
Full name
Contact phone number